We are committed to the highest level of customer satisfaction and will always demonstrate compliance with all applicable laws and regulations.
OUR QUALITY POLICY
Mar&Mor Integrated Services Limited (MMIS Ltd) is a building services Company that is fully committed to consistent delivery of high quality Mechanical and Electrical Engineering Services, through best engineering practices. We are committed to meeting the requirements of ISO 9001:2008 and continually ensure improvement of the Quality Management System through Top Management’s commitment to periodic reviews, to ensure effectiveness and suitability. Our quality policy is communicated to all and understood at appropriate levels of our organization. We are committed to the highest level of customer satisfaction and shall demonstrate compliance with all applicable laws and regulations.
MMIS Ltd has appropriately established Quality Policy to meet the purpose and context of the company and support its strategic direction. The Quality Policy provides a framework for setting quality objectives and it includes a commitment to satisfy applicable requirements. It also includes a commitment to continual improvement of the Quality Management System.
Walking the Talk
Moses Omeiza Ayo (Engineer)
Recently, at one of our projects, we were to relocate an existing overhead 33KV cable to an underground cable from a particular location A. But I found out that location A would not work so I took my measurement from location B. About two week later, the architect came, apologizing and requesting that we take our measurement from location B. He was happy and full of satisfaction when I told him it had been taken care of.
Tosin Iluyomade (Design Team Member)
I ensure clients are satisfied with my designs while maintaining standards.
Aigbokhan Edwin (Workshop)
With adequate planning, I have been able to tackle all site production request with no delay and without any injury.
Oluwatobi Adebayo (HR Officer)
In conjunction with the HR manager, I conduct manpower audits and make forecasts regularly, to determine our current manpower and forecast our future manpower needs in order to stay prepared for emerging requirements.
David Akinrefon (Project Manager)
Completion of the HVAC system on a 12 floor high-rise building previously given to 2 contractors who could not deliver.
Stephen Amusan (Head, Finance & Accounts)
I embody the customer satisfaction core value by managing stakeholder expectations and needs, developing and maintaining productive business relationships with them, listening to and engaging stakeholders effectively and communicating the right information to them when they need it.
Chimaobi Ihenacho (Technical Staff)
The client requested we hand-over a particular scope of the project before close of business the next day. In order to satisfy the client, we had to work through the night to complete the job.
Oijogun Benjamin Faleyimu (Engineer)
In the spirit of best practice, I differed with the client about the position of installation of one of the high wall air-conditioner system on one of our projects, making reference to the design outlined on the drawing. I told him that professionally, the position he was requesting is not acceptable, but he insisted. A few days he came back, acknowledging our professional direction and requested for it’s re-positioning.
Theresa Babatunde (Customer Rep)
I make sure I deliver 100% customer service when dealing with client either physically or via calls.
Ilesanmi Adeola (Engineer)
There have been minimal incidents on my site and this was achieved by ensuring safety compliance and adhering to the company's safety policy.
02nd Nov 2020.
12th Oct 2020.
Stanley Eriyamremu Achugbue (Project Management)
I remember a case in Ibadan Shoprite, at the palms. After finishing work, a client rep, who I had always been told was a difficult person and always refusing to sign off jobs upon completion, gladly signed the completion form with a warm hand shake indicating that He was satisfied with the manners displayed and the work approach.